FAq
Our entire selection of SUGARTOPS
Sprinkles is 100% edible, made with FDA approved ingredients. We will always offer the absolute BEST in quality and value.
Our sprinkles are guaranteed for 12 months (about 1 year) after purchase. We recommend you store them in a cool, dark, dry environment. Exposure to sunlight may cause color fading and can affect the taste of all edible products.
The amount of Sprinkles needed is going to vary depending on how much you use. As a point of reference, the suggested serving size is 1 teaspoon. Based on the suggested serving size the 5-ounce
jar would be enough sprinkles
to decorate 30 cupcakes. Our 2-ounce jar is enough for 12 cupcakes.
Our edible glitters are guaranteed for 24 months (about 2 years) after purchase. We recommend you store this product in tightly sealed containers in a cool, dry, dark place. When stored under proper conditions, initial product strength and color hue should be maintained.
Not much, a little bit goes a long way. Each jar yields 4g of product. We recommend 1-2 scoops using our micro spoons. SUGARTOPS will include a micro spoon with your
purchase at no cost to you. One of our many FREE gifts!
We do!! Not all of our products are
available in bulk but if we offer a larger volume, you will see this featured on the product page, along
with the volume discounted price.
All SUGARTOPS orders ship within 48 hours of receipt except for weekends and/or national holidays. Most orders typically take 4-6 business days to arrive. The majority of all orders ship via the USPS and transit times may take longer during the holiday season. If you need your
order quickly, it is recommended that you purchase expedited shipping.
The SUGARTOPS facility is located in
Wilmington, Delaware. All orders will ship from this location.
Currently, we do not offer international shipping.
Free shipping is available for orders over $75.00 after discounts, tax, and shipping.
All orders ship within 48
hours of receipt except for weekends and/or national holidays. If for any reason you need to cancel or make changes to your order,
please send us an email to cs@sugartopsusa.com. We
will do our very best to accommodate your request, but we cannot guarantee we will be able to make changes.
All edible item sales including our
cookie and cupcake kits are final. Due to food safety concerns, we cannot accept returns. SUGARTOPS is committed to offering the best quality products. If there is anything wrong with your order, please
send us an email to cs@sugartopsusa.com. Our customer service department will quickly resolve any issue so that you are 100% satisfied.
We offer a 30-day return and refund policy for all Ready-Set Bake™ utensils. Please
note that returned items must be in new condition. Depending on the reason for the return, you may be responsible for the return shipping costs. We ask that you pack your return with sufficient packing to prevent damage in
transit. Returns are refunded to the original payment method used during purchase. SUGARTOPS, at its discretion, reserves the right to charge a restocking and repacking fee
of up to 15% if products or packaging is not in the original
condition. In addition, SUGARTOPS reserves the right to not issue a refund at all if the
products are damaged due to misuse or negligence. To setup a return, please send us an email to cs@sugartopsusa.com.
We accept all major credit cards, and PayPal.
Only one promo code may be used per order. If you have any issues
with a promo code, please send an email to cs@sugartopsusa.com.
The
team here at SUGARTOPS does its very best to ship all orders within 48 hours of receipt. Once your shipment leaves our warehouse, we rely on shipping partners to deliver orders
on time. Most orders typically take 4-6 business days to arrive. If you have paid to express your order and it did not arrive on time, please email cs@sugartopsusa.com for immediate assistance.
If your situation is urgent, please email cs@sugartopsusa.com and one of our team members will contact you via phone. Please make sure to provide a working phone number where we may reach you.